Contact Mobile Case Workshop
Get in touch about custom phone cases
Reach out for help choosing a case type, confirming your model, uploading artwork, or requesting bulk corporate branding. Our team aims to respond within one business day.
Contact form
Use this form to submit a new case request, request a quote, or ask a question about our services. Provide as much detail as possible so we can review your device and respond quickly.
Service location & coverage
Mobile Case Workshop proudly serves customers throughout Australia. Whether you are in a major city or a regional area, you can access our professional case services.
- On-site and same-day options in selected metro areas
- Tracked postal custom case production options Australia-wide
- Support for both individuals and business fleets
To learn more about our on-site zones, turnaround times, and postal case production process, visit our dedicated Coverage page.
Opening hours
Our technicians and support team are available during the hours below. Online booking and form submissions are available 24/7.
| Day | Hours |
|---|---|
| Monday – Friday | 8:30 am – 6:00 pm (AEST) |
| Saturday | 9:00 am – 2:00 pm (AEST) |
| Sunday & Public Holidays | Closed (online enquiries accepted) |
If you contact us outside of business hours, we will follow up on the next business day.
custom case production & enquiry system
When you are ready to proceed, you can place your custom case production or request a tailored quote using our secure online system.
- Choose your device type and custom case production category
- View estimated custom case production times and price guidance
- Nominate preferred dates or postal dispatch
To start a new booking or quote request, head to our Booking page or let our team guide you through the process.
How to submit your device
Follow these simple steps to prepare your smartphone for design consultations and custom case production. Clear preparation helps protect your data and ensures our technicians can get to work quickly.
- Back up your data: Use iCloud, Google Drive, or your preferred method to back up important information where possible.
- Disable security locks (if safe to do so): Remove Face ID, Touch ID, and passcodes, or share temporary access details so we can fully test your device.
- Remove SIM and accessories: Take out your SIM, memory cards, cases, and personal accessories before sending or handing over your phone.
- Note visible issues: Record any cracks, dents, or water damage so you can compare the device condition on return.
- Package securely for postal custom cases: Use a sturdy box, wrap the device well, and include your booking reference inside the parcel.
If you are unsure about any of these steps, contact our team via the contact form for guidance before sending your device.
Customer data privacy & feedback
How we protect your data
Your personal information and device data are handled with strict care.
We follow clear internal procedures to safeguard your data during design consultations and custom case production. Access to your device is limited to authorised technicians, and we only use your contact details for service-related communication.
For full details on how we collect, store, and use your information, please review our Privacy Policy and Terms and Conditions.
Feedback & suggestions
Help us improve Mobile Case Workshop.
We welcome feedback about your experience, from initial enquiry through to custom case production completion. Share what worked well and where we can do better – your insights shape our service for future customers.
To leave feedback or suggestions, select “Feedback or suggestion” in the enquiry type field of the contact form, or tell us about your experience on our Testimonials page.