Privacy Policy

Introduction

This Privacy Policy explains how Mobile Fix Workshop ("Mobile Fix Workshop", "we", "us", or "our") collects, uses, safeguards, and discloses personal information of users who visit our website at https://mobilefixworkshop.com/ or use our mobile phone repair services within Australia. By accessing our website or engaging our services, you agree to the collection and use of information in accordance with this Privacy Policy and any applicable Australian privacy legislation.

Data We Collect

We collect personal information that you voluntarily provide when you interact with Mobile Fix Workshop online or offline. This may include:

Identification and contact details such as your name, email address, phone number, and preferred contact method.
Device information including brand, model, operating system, device condition, and any known issues.
Service-related details such as repair type requested, booking date and time preferences, and service location within Australia.
Information submitted via our contact forms, booking system, support channels, or live chat, including any descriptions, photos, or documents you choose to upload.
Diagnostic information obtained during assessments or troubleshooting to help us understand the performance and condition of your device.
Technical and usage data such as IP address, browser type, pages visited, and interaction patterns, which may be collected automatically to improve site performance and user experience.

Additional information may be gathered as reasonably necessary to perform diagnostics, complete repairs, process payments, or enhance the quality and reliability of our services.

How Your Information Is Used

The personal information you provide to Mobile Fix Workshop is used for the following purposes:

To register and manage booking or repair requests, including confirming appointments and recording repair details.
To communicate with you regarding diagnostics, repair options, cost estimates, repair progress, completion notices, and post-service follow up.
To facilitate payments, invoicing, and any other administrative tasks related to your repair or service engagement.
To personalise and improve your experience on our website, including refining content, navigation, and online booking flows.
To develop, maintain, and enhance our services, including quality control, staff training, and service performance analysis.
To respond to your questions, feedback, or complaints submitted through our contact channels.
To comply with legal, regulatory, or industry obligations, including record-keeping, tax, and consumer law requirements within Australia.

We do not sell your personal data or share it with unrelated third parties for their own marketing purposes without your explicit consent.

Use of Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to provide a smoother, more secure, and more personalised browsing experience. These technologies may:

Remember your preferences, such as contact details or selected services, to streamline repeat bookings or enquiries.
Help us understand how visitors use our pages, such as which content is viewed and how navigation paths are followed, so we can improve usability.
Support essential website functions, including security, session management, and form submissions.

You can manage or disable cookies through your browser settings at any time. If you choose to block certain cookies, parts of our website or online booking system may not function optimally. For more detailed information about how we use cookies, please also review our Cookie Policy.

Data Security

We implement industry-standard security measures designed to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures may include:

Using secure, encrypted connections (such as HTTPS) when you interact with our website and submit forms.
Encrypting sensitive data, including payment details, during transmission and where appropriate during storage.
Restricting access to personal information to authorised personnel and trusted service providers who require access to perform their duties.
Maintaining internal policies and procedures to manage data handling and security within Mobile Fix Workshop.

While we take reasonable steps to safeguard your information, no method of transmission over the internet or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security, but we are committed to continuously reviewing and improving our practices.

We may share your personal data with carefully selected third parties where necessary to deliver our services or meet our legal obligations. This may include:

Payment processors and financial institutions that handle payments, refunds, or related financial transactions on our behalf.
Courier, logistics, or postal providers to collect, transport, or return your device in connection with a repair service.
Specialist repair partners or suppliers where additional expertise, tools, or components are required to complete your repair.
Technology and hosting providers who support our website, booking system, communication tools, or data storage.
Professional advisers, regulators, or authorities where disclosure is required or authorised by law.

These partners are engaged under terms that require them to protect your personal information and use it only for the specific purposes for which it was disclosed, consistent with this Privacy Policy and applicable privacy laws.

Your Rights and Choices

You have certain rights in relation to the personal information that Mobile Fix Workshop holds about you. Subject to applicable law, you may:

Request access to the personal information we hold about you.
Request correction of inaccurate, incomplete, or outdated information.
Request deletion of your personal information where it is no longer required for the purposes for which it was collected, subject to any legal obligations to retain it.
Request that we restrict or object to certain types of processing in specific circumstances.
Opt out of receiving direct marketing communications from us at any time.

If you wish to exercise any of these rights or update your communication preferences, please contact us using the methods listed on our Contact Us page. We may need to verify your identity before responding to certain requests and will respond within a reasonable timeframe.

Children’s Privacy

Our services and website are not directed towards children under the age of 16, and Mobile Fix Workshop does not knowingly collect personal information from minors. If you are a parent or guardian and believe that a child under 16 has provided personal information to us without your consent, please contact us using the details on our Contact Us page. Upon becoming aware of such information, we will take reasonable steps to promptly delete it from our records.

Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in our practices, technologies, services, or legal obligations. Any updated version will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically so that you remain informed about how we manage your personal information.

Last updated: 27 March 2026