Terms and Conditions

1. Introduction

These Terms and Conditions govern your use of the Mobile Fix Workshop website located at https://mobilefixworkshop.com/ and the services provided by Mobile Fix Workshop. Please read them carefully before making a booking, submitting a device for repair, or otherwise engaging with our services.

By using this website or engaging our services, you acknowledge that you have had an opportunity to review these Terms and Conditions and that you understand how they apply to your interactions with Mobile Fix Workshop.

2. Acceptance of Terms

By accessing or using this website, booking a service, or engaging with Mobile Fix Workshop in any way, you agree to abide by these Terms and Conditions, as well as any additional policies referenced herein, including our Privacy Policy and Cookie Policy.

If you do not agree to these Terms and Conditions, you must not use this website, submit a device for repair, or proceed with a booking. Continued use of the website following any updates to these Terms and Conditions constitutes acceptance of the revised terms.

3. Service Scope

Mobile Fix Workshop provides professional smartphone diagnostics, repair, and maintenance services for a range of mobile phone brands and models across Australia. Our services include, but are not limited to, screen replacement, battery replacement, charging port repair, water damage recovery, camera repair, software troubleshooting, and general device maintenance.

The availability of specific services may vary based on your device type, model, and condition. Detailed information about our categories of repairs, device coverage, and estimated turnaround times is provided on our Services, Pricing, and Coverage pages.

4. Booking and Estimates

All bookings made through our online booking form, in-person, or by phone are subject to acceptance by Mobile Fix Workshop. Submission of a booking request does not guarantee acceptance. We reserve the right to decline or cancel a booking at our discretion, including where a device is deemed beyond economical repair or where parts are unavailable.

The estimated repair times and prices provided on our Pricing page, via our online booking system, or during initial consultation are indicative only. Final costs and repair durations may vary once a full assessment of your device has been completed. If a significant variance is identified, we will seek your approval before proceeding with additional work.

5. User Responsibilities

Before submitting any device for diagnostics, repair, or maintenance, you are responsible for ensuring that all personal data is securely backed up and, where possible, removed from the device. This includes contacts, photos, videos, app data, and any other sensitive information.

While Mobile Fix Workshop takes reasonable care when handling devices, we will not be responsible for any loss, corruption, or disclosure of data stored on a device before, during, or after the repair process. You remain responsible for:

Disabling any security locks or providing necessary access codes required to test the device; and
Ensuring that you have the legal right to submit the device for repair and that it is not reported as lost or stolen.

6. Repair Process and Limitations

The repair process generally includes initial diagnostics, part replacement or repair, and post-repair testing. In some cases, additional steps may be required, such as liquid damage treatment or software restoration, depending on the nature of the issue.

Repair outcomes may be affected by pre-existing issues, age-related wear, or previous unauthorized repairs or modifications. Where such factors limit the effectiveness or viability of a repair, we will advise you of the associated risks and may recommend against proceeding. Any recommendations we provide are based on our professional judgment but do not guarantee a particular outcome.

7. Payments and Refunds

Unless otherwise agreed in writing, payment is due in full upon completion of repair services and prior to the return or collection of your device. Accepted payment methods and any surcharges or fees will be communicated at the time of booking or service.

Refunds, partial refunds, or rework of completed repairs are subject to the warranty provisions set out in these Terms and Conditions and any additional terms notified at the time of booking. Where a repair is not successful due to underlying issues or limitations beyond our control, any fees for diagnostics or attempted repair may still be payable, as disclosed during the booking or assessment process.

8. Warranty and Liability

Repairs performed by Mobile Fix Workshop are covered by a limited warranty, with specific warranty periods and conditions determined by the type of repair and parts used. Details of applicable warranty coverage for your repair will be confirmed at the time of service and may also be referenced on our Services and Pricing pages.

Our warranty covers defects in parts and workmanship directly related to the service we provided. It does not cover new or unrelated faults, damage caused by misuse, impact, liquid exposure, unauthorized tampering, or subsequent repairs carried out by third parties. To the maximum extent permitted by law, Mobile Fix Workshop is not liable for any indirect, incidental, or consequential losses or damages arising from device issues, including loss of data, loss of profit, or loss of business opportunity.

9. Privacy and Data Protection

Customer privacy is important to Mobile Fix Workshop. We collect and process personal information, such as your name, contact details, and device information, for the purposes of managing bookings, performing repairs, and providing customer support.

All personal information collected during the booking or repair process is handled in accordance with our Privacy Policy, which explains in more detail how we collect, use, store, and protect your data, as well as your rights under applicable Australian privacy laws.

10. Contact and Dispute Resolution

If you have any questions, concerns, or feedback about these Terms and Conditions, our website, or the services provided by Mobile Fix Workshop, please contact us using the details provided on our Contact Us page or via our online enquiry and booking channels.

We aim to resolve issues promptly and fairly. If a dispute arises, we will work with you to find an appropriate resolution in accordance with Australian consumer law. Your statutory rights under the Australian Consumer Law are not excluded, restricted, or modified by these Terms and Conditions.